Step 5 - Customizing the Exhibitor Contract Confirmation Email

The Exhibitor Contract Confirmation Email is an important communication automatically sent to exhibitors after they complete their application and contract submission. Customizing this email allows Event Administrators to tailor the message with specific instructions, branding elements, or additional information relevant to their event. This article will guide you through the steps to modify the confirmation email and ensure it aligns with your event’s communication strategy.

Content

• Purpose of the Exhibitor Contract Confirmation Email
• How to Customize the Exhibitor Contract Confirmation Email
• How to Enable/Disable the Exhibitor Contract Confirmation
• Conclusion

Purpose of the Exhibitor Contract Confirmation Email

Exhibitor contract confirmation emails are sent upon the successful completion of the Exhibitor Application. By default, the email also includes a copy of their receipt, and a link to the exhibitor's portal, where they can review their contract's details, submit payments, add purchases, and make further changes to their profile.

How to Customize the Exhibitor Contract Confirmation Email

The Exhibitor Contract Confirmation email can be customized to suit your organization’s requirements.

1. From the Event Dashboard, navigate to Communications > Email Templates
2. Select Exhibitor Contract Confirmation from the list

3. Under the Subject field, enter the title to edit the heading of your email
4. Under the Body Text field, customize the message you wish to send to attendees
5. Toggle on the Remove Default Welcome Message checkbox to remove the greeting at the top of the email body text
6. Toggle on the Enable Attachment checkbox to send a PDF file of the receipt along with the email
7. Toggle on the Enable Call-To-Action Button checkbox to send a button that attendees can click on to access the app page
   1. The call to action button will lead to the Exhibitor Portal.
8. Under the Call-To-Action Button Text field, edit the text that will be displayed on the button
   1. The default text for this is “Open Exhibitor Portal”.
9. Toggle on the Include Login Credentials checkbox,
   1. This setting is only available on the Registration Confirmation Email Template.
10. Select Save Changes

How to Enable/Disable the Exhibitor Contract Confirmation

The Exhibitor Contract Confirmation email will be sent out as long as Automatically Send Contract Confirmations is enabled. This setting can be found in the Event Dashboard by navigating to Exhibitors > Application Portal. Once toggled on or off, select Save Changes to save your progress.

Conclusion

Customizing the Exhibitor Contract Confirmation Email ensures that your communications remain consistent with your event’s tone, branding, and other needs. By tailoring the message, attachments, and call-to-action options, Event Administrators can deliver a more relevant and professional experience for exhibitors. Activating or disabling this email as needed also offers flexibility in how and when key information is shared.