The virtual event is taking a long time to load and times out after a while

If the virtual event is slow to load or times out, it may be related to your device, browser, or internet connection. For the best experience, we recommend the following setup:

  • Browser: Use the latest version of Google Chrome for optimal performance. Other supported browsers include Mozilla Firefox, Safari, and Microsoft Edge.
  • Device: A laptop or desktop computer is strongly recommended. While the platform is responsive and compatible with tablets and smartphones, desktop devices provide the most stable experience.
  • Internet Speed: Ensure your connection offers at least 5 Mbps download speed.

If you're still experiencing issues after confirming the above, try refreshing your browser, closing other high-bandwidth applications, or switching networks.

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