I'm an Event Admin, how can I moderate chats?

Event administrators have the ability to delete chat messages after they’ve been posted; however, messages cannot be moderated or filtered before appearing. Deletion is only possible in public areas such as the lobby, sessions, and exhibit booths.

To delete a chat message, log in to the Virtual Event Portal using your event administrator account (the same one used to access the dashboard). Once logged in, click the small “x” icon next to any public chat message. The message will be instantly removed from view for all attendees—no page refresh required.

Please note the following while moderating:

• Chat messages cannot be deleted in bulk (unless the entire location is removed, such as deleting a session or exhibit).
• Messages that are deleted or unsent cannot be recovered.

To delete chat messages

1. Navigate to the chat you wish to moderate
2. Hover your mouse over the message you wish to delete

3. Select the trash icon on the message

   

4. Select Unsend to remove the contents but still have the attendee displayed
5. Select Delete to permanently remove the message