How can I set up Questions and Answers

Event admins and speakers can use their Virtual Event Portal or PheedLoop Go! to answer questions posed by users in the Q&A section, located in the same area where they can find polls.

Event Admins can disable this from the Event Dashboard on a per-session basis.

1. From the Event Dashboard, navigate to Sessions > Sessions
2. Select the session you wish to adjust from the list
3. Scroll down to Options
4. Toggle off the Enable Q&A checkbox

5. Select Save Changes

   

You can also edit multiple sessions at once for convenience.

1. From the Event Dashboard, navigate to Sessions > Sessions
2. Select the session you wish to adjust from the list

3. Above the Session’s table, select Actions > Edit

   

4. Scroll down to Options and toggle on the left checkbox for Enable Q&A while keeping the right checkbox off, like in the screenshot below

   

5. Select Save Changes

Reviewing Q&A in the Virtual Event Portal

1. From the Virtual Portal, navigate to either the Backstage or Sessions page
2. Select the session you wish to view
3. Navigate to the Q&A tab

4. Review the questions and enter your answer under the Response field

   

Reviewing Q&A in PheedLoop Go!

1. From the Event Homepage on PheedLoop Go!, select the hamburger icon on the top left corner of the screen

   

2. Select Schedule from the list

   

3. Select the session you wish to view

   

4. Navigate to the Questions tab

   

5. Review the questions and enter your answer under the Start answer here… field

   

Reviewing Q&A in PheedLoop OnSite

1. From PheedLoop OnSite, navigate to Speaker Tools

   

2. Select the session you would like to use

   

3. Select Q&A

   

4. Enter your answer under Start answer here...

5. Select the arrow icon to the right of the text box

   

Reviewing Q&A on the Speaker Portal

1. From the Event Dashboard, navigate to Event Portals > Speaker Portal
2. If you are a speaker, simply access your Speaker Portal directly to get started.
3. Navigate to Sessions in the left hand side navigation menu
4. Select the session you would like to review from the list
5. Navigate to Q&A
6. Review the questions and enter your answer under the Answer field

7. Select Answer to post your response

   

Once a question has been answered, it can be updated at any point in the same field. Speakers can also select the thumbs-up emoji to react to questions. If an attendee unsends their question, the question will no longer be displayed, but will still be listed in the Speaker Portal. The question can be permanently deleted by selecting Delete Question.

Moderating Session Questions

Aside from deleting questions, it is also possible to require speaker or admin approval before questions can be displayed publicly. To do this, the Enable Session Q&A Moderation checkbox will need to be toggled on.

1. From the Event Dashboard, navigate to Sessions > Settings
2. Toggle on the Enable Session Q&A Moderation checkbox

3. Select Save Changes

   

Questions will now require approval from a speaker or event administrator before they can be displayed on the front end.

Approving Questions as a Speaker

1. From the Speaker Portal, navigate to Sessions
2. Select your session from the list
3. Navigate to Q&A
4. Under the desired question, select Approve Question to make the question viewable

   1. Alternatively, you may use the Answer field to write the answer as you approve the question. Once your answer is ready, select Answer & Approve to display the question and answer.

      

The same functionality is also available on the Virtual Portal and PheedLoop Go!. Simply select the Approve button before answering the question.

Approving Questions from the Virtual Portal

Speakers and Event Admins can approve questions as they are asked in the Virtual Portal. Questions that have not been approved yet will be hidden from attendees until a Speaker or Event Admin approves them.

1. From the Virtual Event Portal, navigate to Sessions
2. Select a session you would like to adjust from the list
3. Navigate the Q&A tab on the right hand side

   1. This is where you can approve questions from the Virtual Portal.

      

4. Select the Approve button to make the question visible to the public

   1. Once the question is approved, you may answer the question under the Response field.

      

5. To delete a question, hover over it and select the trash icon
   1. Select Unsend to remove the contents of the question but have the post be publicly visible.

   2. Select Delete to remove the post entirely

      

      

6. Select the thumbs-up emoji to react to the question, just as regular attendees can do

Quick Tip - You can also use the Backstage page to access the same instructions.