Setting Up Your On-Site Printer to Connect to PheedLoop Servers

The vast majority of PheedLoop users rent check-in kiosks from us, which include printers that are entirely pre-configured and ready to go. They are simply plug and play right out of the box, requiring minimal setup. If you have on-site support, you have absolutely nothing to do as our skilled on-site support staff will handle everything for you. If you are an advanced user and have chosen to purchase or rent printers separately, the process requires additional setup. We describe what you need to do in both cases below.

Note: If you have our on-site staff at your event, you can skip this section and in fact this entire article. Our staff will be able to configure your printers and PheedLoop easily.

1. Configuring Your Printer

If you have rented your printers from us, you can skip this step and go straight to Step 2 (Linking Your Printer).

Configuring your printer is required in order to ensure your printer knows what servers it must connect to. From the factory, your printer will not know that it needs to connect to PheedLoop's servers, so a small command needs to be run on your printer to point it to our servers.

  1. Using a Windows computer, follow the instructions on Zebra's website here to set up your Zebra printer as a Generic Text Printer
  2. If you intend on connecting your printer via its ethernet port (most common), download this file (if your printer offers wifi as an option and you intend to connect via wifi, download this file)
  3. Open the file in a text editor, and print it (using the standard print function, Ctrl + P or via the File menu) to the Generic Text Printer you just set up above
  4. Your printer should restart on its own if the configuration file was executed successfully
  5. If you are connecting the printer to the internet via ethernet, connect the ethernet cable to the back of the printer (the ethernet connection may come directly from a router, switch, LTE hotspot device, wall outlet, etc.)
  6. If you are connecting the printer to the internet via wifi directly (assuming your printer is wifi compatible), set up a network with the username "PheedLoop OnSight Kiosk" and password "PheedLoop098" (you can typically instruct a venue or local IT administrator to configure a network for you with specific usernames and passwords)
Note: To ensure your internet connection is successful, it's crucial that the network you are connecting to has no security settings (e.g. a login page or MAC address restrictions) beyond the network username and password.

2. Linking Your Printer 

If you have on-site support at your event, you can skip this step and let your on-site representative know if you have any questions.

If you have rented printers from us without on-site support, then the printers are pre-configured to work with PheedLoop and the only thing you need to do is insert your printer IDs into your PheedLoop dashboard.

  1. Flip over your printer and you will notice a sticker as shown, and take note of your printer's "Serial No." (in this case, "40J180200143")

  2. Visit Experiences > On-Site > Badge Settings and paste this serial number into the "Zebra Printer Serial Numbers" field. If you have multiple printers, separate the serial numbers with a comma character.

As long as your printer is connected to the internet and your have performed the "Configuring Your Printer" step correctly, your printer is now connected and ready to use. Ensure the printer is not paused (you will see a message on the printer's screen if it) and ensure you have media to print on inside the printer to start printing!

3. Test Your Printer

Testing your printer is extremely easy! It's important to ensure you followed all the steps above if you are setting things up yourself, you have media in the printer itself (e.g. roll of labels, fanfold stock), your printer is turned on and not paused, and you are connected to the internet.

  1. Visit your dashboard and navigate to your list of attendees
  2. Select an attendee, click on their Actions menu, and select "Print Badge"
  3. Select any one of your printers and any template you may have already created, and press Submit - your first badge should print out!

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