Using the Event Feed Moderation Feature

The Event Feed Moderation feature is a tool that can be used for the event app on-site and the virtual event environment. It’s a powerful feature that lets you both approve and disapprove posts that are made to the event feed. As an event administrator, you have the autonomy to make edits to posts at your discretion.

Here are some tips that will help you understand the ins and outs of moderating your event’s feed!

1. Accessing, Editing and Approving Event Feed Posts

Event Feed posts are made within the Virtual Event portal lobby page as well as the Event Feed tab in the Mobile App. People can post in the Event Feed before, during and after the event like any common social media application. This is all controlled and confined under PheedLoop and the event your users are attending.

From the Event Dashboard, navigate to Experiences > Networking > Feed
Select the post you would like to adjust from the list
In the post editor form, toggle on the Approved checkbox

2. Enabling Event Feed Moderation

As a default setting, events do not have Event Feed Moderation toggled on. Due to this, all posts are automatically approved. If you want to make sure it is on an approval basis, do the following:

From the Event Dashboard, navigate to Experiences > Mobile App > Settings
Toggle on the Enable App Event Feed Moderation checkbox
To approve a post - you must toggle it on
1. Typically a member of your team will be responsible for the approval process.

3. Downloading Event Feed Content

In the past, some customers wanted to re-examine their event’s success and access the event feed all in one motion. This is possible through the option to download all the Event Feed posts in bulk. To do so, here are the steps:

From the Event Dashboard, navigate to to Experiences > Networking > Feed
Above the feed table, select the downward arrow cloud icon on the top right hand side
Enter into the excel sheet and download the image

If you wish to only grab an individual post, that can be done by doing the following:

From the Event Dashboard, navigate to to Experiences > Networking > Feed
Select the post you wish to download the image of
On the image, right click and select Open Image in New Tab
Navigate to the new tab in your browser
Right click the image and select Save Image As...
Save the image at your desired location such as the Downloads location

4. Violations

One of the ways attendees can contribute to moderation is with the Report button. If an inappropriate post is made on the Event Feed, attendees are able to flag the post to the Event Dashboard for a team member to review. If the post violates the terms and conditions of the event, it can be removed by toggling on the Approved checkbox under 1. Accessing, Editing and Approving Event Feed Posts.

Reporting posts as an Attendee

From the Event App’s home page, navigate to Event Feed
Scroll down to the offending post
Select the 3 dots on the top right corner of the post
Select Report
Select the reason you are reporting the post
Select Report

Reporting Attendees as an Attendee

Attendees can also be reported in the Event App just as posts can.

From the Event App’s home page, navigate to Attendees
Scroll down to the offending Attendee
Select More Options
Select Report
Select the reason you are reporting the post
Select Report

Moderating Reported Posts in the Event Dashboard

From the Event Dashboard, navigate to Advanced > Violations
Scroll down to the offending post and note the reason why it was reported
Select View Post
If the report is valid, toggle off the Approved checkbox to hide the post

Moderating Reported Attendees in the Event Dashboard

From the Event Dashboard, navigate to Advanced > Violations
Scroll down to the offending post and note the reason why it was reported
Select View Attendee
Scroll down to Features
If the report is valid, toggle off the Profile Visible and Attendee Messaging Allowed checkbox to hide the attendee from the event