Connecting Printers to Wifi

Our Zebra ZD621 Printers that come along with our On-Site Check-In Power-Up are capable of connecting to the Venue’s wifi.

Even with this capability, we strongly encourage an ethernet connection to be set up at the venue with no password protection or splash screen in case any issues arise.

For more information on how to set an ethernet connection up, please review our Finding your Mac Address on PheedLoop Rented Printers and consult with your venue technician.

Connecting your ZD621 printer to Wifi

Please note, these instructions apply to the ZD621 Printers. 

1. From the printer’s Home screen, select Wizards
2. Select Connection
3. Select Start Connection
4. Select Wi-Fi and the check mark
5. In the next page, select the check mark
6. In the next page, Select All and the check mark
7. In the next page, select USA/Canada and the check mark
8. In the next page, Under Wi-Fi select WPA PSK and select the check mark
   1. WPA PSK can be found by scrolling down the list.

9. In the next page, select Pre-shared Key and enter password for the Wifi and the check mark
10. In the next page, select All and select the check mark
11. In the next page, select ESSID and enter the name for the Wifi and the check mark
    1. Please note, this is case sensitive.

12. In the next page, select All and select the check mark
13. In the next page, select On and select the check mark
14. In the next page, select On and select the check mark
15. In the next page, select On and select the check mark
16. In the next page, select 3 and select the check mark
17. In the next page, select the check mark
18. In the next page, select On and select End Wizard

The printer will need a minute to properly connect to the wifi. Once done, the connection button on top of the touch screen should appear green. If the button is still red, we recommend redoing the process to make sure the correct information was entered.

Connecting your ZD620 printer to Wifi

If your printers are the ZD620 model, then connecting to Wifi will require a different method. Please note, the instructions can also be used for the ZD621 model if preferred. 

Step 1 - Downloading Zebra Printer Setup Utility app

In order to connect your ZD620 printer to Wifi, you will first need to download the Zebra Printer Setup Utility. Both tablets included in your kiosk will have this app installed. If you plan on using one of the two tablets included in your kiosk then this step can be skipped and you may proceed to Step 2 - Opening the Zebra Printer Setup Utility app. 

If you are planning to use a device not provided by PheedLoop then you will need to download the Zebra Printer Setup Utility from the App Store or Google Play Store depending on your device.

Step 2 - Opening the Zebra Printer Setup Utility app

Once downloaded, open the app and follow the steps below.

1. From the Zebra Printer Setup Utility app, select Discover Printers
2. A new menu will appear listing all available printers
3. Under Discovered Printers, select the printer matching the serial number of your printer
   1. If your printer is not appearing, please select and hold the feed button on your printer until one of the lights starts blinking.
4. Once connected, select Connectivity Settings
5. Select Wireless
6. Select Next to proceed to the next step
7. Under ESSID, enter the WIFI name at your venue
8. Under Security Mode, select WPA PSK
9. Select Next to proceed to the next step
10. Under Password, enter the password for your Wifi
11. Select Next to proceed to the next step
12. Select Apply

The Printer will now be connected to the Wifi momentarily. Before connecting, a notification will appear to restart the printer. In order to complete this process, the printer will need to be restarted in order to be connected. Select Restart to restart the printer.