How to Conduct Ticket Transfers

A common task for event organizers is transferring tickets from one owner to another. This can be easily done with the transfer ticket option. Transferring tickets will change both the email address associated with the ticket as well as the ownership.

Ticket Transfer as an Event Admin

1. From the Event Dashboard, navigate to Registration > Orders
2. Select the order you would like to adjust from the list
3. Scroll down to Tickets
4. On the ticket you wish to change, select Actions > Transfer Purchase
5. Change the name and email address to the new owner
   1. Optionally, include their Organization and Title if needed. You can also select the Send Confirmation Email checkbox to trigger the Registration Confirmation Email Template.

6. Select Save Changes

Alternatively, you can access the same page under the Ticket Purchases page.

1. From the Event Dashboard, navigate to Register > Ticket Purchases
2. Select the order you would like to adjust from the list
3. Above the Ticket Purchases table, select Actions > Transfer Ticket
4. Change the name and email address to the new owner
5. Select Save Changes

Both options will allow you to transfer the ticket to a new owner.

Ticket Transfer in Member Portal

Attendees may also transfer their tickets manually from the Member Portal. As an event administrator, you can share these instructions or transfer the ticket for them from the Event Dashboard. Please note, tickets that have not been paid are not eligible for a ticket transfer until payment has been completed.

1. From the Member Portal, navigate to the Purchases page
2. Select the purchase made
3. Select Transfer next to the ticket you wish to change
4. Change the name and email address to the new owner
   1. Optionally, include their Organization and Title if needed.

5. Select Submit

The ticket will now be transferred to the new owner. For more information on the Member Portal, please review our Enabling, Accessing, and Customizing the Member Portal article.

Event Administrators can prevent attendees from transferring tickets in the member portal.

1. From the Membership Dashboard, navigate to Member Portal > Settings
2. Scroll down to Purchase Settings
3. Toggle on Lock Ticket Transfers
4. Select Save Changes

Ticket Transfer in Exhibitor and Sponsor Portal

Outside of attendees, Exhibitors and Sponsors may also purchase tickets if included in the event registration page. Instructions and information on this topic is available in our Using Connected Tickets with Exhibitor and Sponsors article.