Editing the Registration Confirmation and No Ticket Registration Welcome Emails

PheedLoop’s Registration system has a number of email templates that are sent to registrants for various purposes. This article will focus on the Registration Confirmation and No Ticket Registration Welcome Emails; namely, their purpose and how to customize them.

Contents

• What is the Purpose of the Registration Confirmation and No Ticket Registration Welcome emails?
• How can Registration Confirmation and No Ticket Registration Welcome emails be customized?
• How to Edit the Call-To-Action Button in the Registration Confirmation and No Ticket Registration Welcome emails
  • How to Designate a Virtual Ticket
  • How to Disable the Call To Action button
• Conclusion

What is the Purpose of the Registration Confirmation and No Ticket Registration Welcome emails?

The Registration Confirmation and No Ticket Registration Welcome email is triggered depending on the configuration of the registration category.

Registration Confirmation emails are sent automatically when tickets are purchased during the checkout process. By default, Registration Confirmation emails will contain a pdf attachment for the tickets as well as instructions on how to login to the event application or virtual event portal (if the ticket is a virtual ticket), and basic information about your event.

If a registration category has No Ticket Category enabled, then the No Ticket Registration Welcome email will be sent to each registered user. The email will contain login credentials and a button for the Attendee Portal. Basic information for the event will also be included in the email.

How can Registration Confirmation and No Ticket Registration Welcome emails be customized?

You may customize the Registration Reminder email body if you would like to communicate specific benefits of your event to convince potential registrants to complete their registration, share promotion codes, promote sponsors, or add any other relevant details.

1. From the Event Dashboard, navigate to Communications > Email Templates

2. Select Registration Confirmation or No Ticket Registration Welcome from the list

3. Under the Subject field, edit the subject line as required

4. Under the Body Text field, edit the body of the email as required

5. Toggle on the Remove Default Welcome Message checkbox to remove the default greeting included with the email
   1. It is recommended to enable this setting as you will likely have a greeting included already in the Body Text field.

6. Toggle off the Include Login Credentials checkbox if you wish to exclude login details for the email
   1. It is recommended to keep this setting enabled. Only temporary passwords will be displayed, if the registrant has already set their password then the password field will display a message saying it has been set previously.

7. Select Save Changes

Your registration reminder email will now be edited.

How to Edit the Call-To-Action Button in the Registration Confirmation and No Ticket Registration Welcome emails

Depending on the configuration of your tickets, the call to action button will behave differently. If a registrant purchases a Virtual Ticket, then the call to action button will direct Attendees to the Virtual Portal. Otherwise, the call to action button will lead to the Event App Landing Page where registrants can install PheedLoop Go! On their mobile devices.

For No Ticket Category emails, the button will lead to the Attendee Portal.

How to Designate a Virtual Ticket

If you would like to have the call to action button lead to the Virtual Portal, simply designate the ticket as Virtual Ticket.

1. From the Event Dashboard, navigate to Registration > Tickets and select the ticket you wish to designate from the list

2. Scroll down to Options and toggle on the Virtual Ticket checkbox

3. Select Save Changes

How to Disable the Call To Action button

Most event organizers typically disable the call to action button when they are still setting up the Virtual Portal or Event App or they are not using the portals for their event.

1. From the Event Dashboard, navigate to Communications > Email Templates

2. Select Registration Confirmation or No Ticket Registration Welcome from the list

2. Toggle off the Enable Call-To-Action Button checkbox

3. Select Save Changes

Conclusion

After reviewing this article, you should now understand the purpose of the Registration Confirmation and No Ticket Registration Welcome email. You should also be able to customize and edit them.