How do I ensure that only certain email addresses have access to my event’s registration?

Event organizers often want to ensure that their event’s registration is only accessible to certain email addresses or email domains. Common use cases for this requirement include internal events and/or invite-only events where external attendees are not allowed. 

The Whitelist/Blacklist feature works on a category basis and a ticket basis separately, whether you want a person with an email to be allowed to choose specific tickets or categories.

When entering emails, you can enter the domain name instead of listing individual emails. For example, if you wish to blacklist or whitelist gmail domains, you can type ‘@gmail.com’ to achieve the desired result.

Contents

• Full Registration Blacklist/Whitelist
  • Blacklist for Full Registration
  • Whitelist for Full Registration
• Category Specific Blacklist/Whitelist
  • Blacklist on a Category Basis
  • Whitelist on a Category Basis
• Whitelist on a Ticket Basis
• Checking Emails by Utilizing the Test Email Button
  • Locating the Test Email button in the Settings page
  • Locating the Test Email Button in Registration Categories
  • Locating the Test Email Button in Registration Tickets
• Conclusion

Full Registration Blacklist/Whitelist

Blacklist for Full Registration

Using this feature will blacklist a domain/email for the entire registration, if you would like to blacklist for a category specific situation, follow the steps further down in this article.

1. From the Event Dashboard, navigate to Registration > Settings and scroll down to Advanced Options

2. Under the Domain and Email Blacklist field, enter a comma separated list of domains or email addresses you would like to prevent attendees from starting their registrations with
   1. If the entry of an email address matches any of the items in this field, the registration will be rejected.

3. Select Save Changes

Whitelist for Full Registration

Using this feature will whitelist a domain/email for the entire registration, if you would like to whitelist for a category OR ticket specific situation, follow the further down in this article.

1. From the Event Dashboard, navigate to Registration > Settings and scroll down to Advanced Options

2. Under the Domain and Email Whitelist field, enter a comma separated list of domains or email addresses you would like to restrict registration to
   1. Only when an item in this list matches in part, or exactly, with the entry of an email address, will the registration be acceptable.

3. Select Save Changes

Category Specific Blacklist/Whitelist

Blacklist on a Category Basis

When you use the category basis restriction, this will check the email that is entered in the first step of a registration.

1. From the Event Dashboard, navigate to Registration > Categories and select a category you would like to adjust from the list
   1. Or above the categories table, select Create to create a new category.

2. Scroll down to Other

3. Under the Domain and Email Blacklist field, enter a comma separated list of domains or email addresses you would like to prevent attendees from starting their registrations with
   1. If the entry of an email address matches any of the items in this field, the registration will be rejected.

4. Select Save Changes

Whitelist on a Category Basis

When you use the category basis restriction, this will check the email that is entered in the first step of a registration.

1. From the Event Dashboard, navigate to Registration > Categories and select a category you would like to adjust from the list
   1. Or above the categories table, select Create to create a new category.

2. Scroll down to Other

3. Under the Domain and Email Whitelist field, enter a comma separated list of domains or email addresses you would like to restrict registration to
   1. Only when an item in this list matches in part, or exactly, with the entry of an email address, will the registration be acceptable.

4. Select Save Changes

Whitelist on a Ticket Basis

When restricting based on a ticket basis, the system checks the individual email that is being assigned the ticket. Purchasing the ticket will only be possible when the Ticket Holder’s email address matches what is written on the Domain and Email Whitelist field.

1. From the Event Dashboard, navigate to Registration > Tickets and select the ticket you wish to adjust from the list

2. Scroll down to Options

3. Under the Domain and Email Whitelist field, enter a comma separated list of domains or email addresses you would like to restrict registration to
   1. Only when an item in this list matches in part, or exactly, with the entry of an email address, will the registration be acceptable.

4. Select Save Changes

Checking Emails by Utilizing the Test Email Button

To ensure that the whitelist and blacklist feature is working, you can use the Test Email button included below the setting to verify the email restrictions are working. The Test Email button will always appear below the Whitelisting/Blacklisting settings in the Registration Category, Ticket and Settings.

Locating the Test Email button in the Settings page

1. From the Event Dashboard, navigate to Registration > Settings and scroll down to Advanced Options

2. Select Test Email

3. Enter the email address you wish to test the restrictions for
4. Select Test

Locating the Test Email Button in Registration Categories

1. From the Event Dashboard, navigate to Registration > Categories and select the category you wish to test

2. Scroll down to Other

3. Select Test Email 

4. Enter the email address you wish to test the restrictions for
5. Select Test

Locating the Test Email Button in Registration Tickets

1. From the Event Dashboard, navigate to Registration > Tickets and select the ticket you wish to adjust from the list

2. Scroll down to Options

3. Select Test Email 

4. Enter the email address you wish to test the restrictions for
5. Select Test

Conclusion

Managing access to event registration through email and domain restrictions is a vital tool for ensuring that only the intended audience can participate in your event. Whether your event is internal, invite-only, or designed for specific groups, PheedLoop’s Whitelist/Blacklist feature provides flexibility and control. Organizers can implement these restrictions at various levels, including full registration, specific categories, or individual tickets, to align with their event's unique requirements.