How User Credits Work

User credits are an important part of the PheedLoop system, as they are essentially what the majority of our pricing is based upon. The definition of user credits is expressed in sales demos, collateral, and your contract with us if you're looking for a direct reference.

What is a User?

A user is anyone registered for a unique event of yours, including but not limited to attendees, speakers, and exhibit staff. You can always delete users in case you receive any undesirable registrants, prior to your event. The same individual registered for 2 separate events is counted as 2 users.

How do User Credits Work?

User credits are the total number of attendees you are allowed to host for all events across your organization. 

It is important to note that any events with less than 100 attendees will qualify as a Free Event. This means that the attendees in this event will not count towards your user credits. However, once the number of attendees surpasses 100 then the free tier will cease to apply and the total number of attendees in your event will count towards your user credit balance. For example, if you have 99 attendees then they will not count towards your user credits. If you have 101 attendees in your event, then 101 user credits will be deducted from your balance once the event concludes. For more information, please review our How PheedLoop's Free Event System Works article.

What if I am Running Out of User Credits?

Not a problem, additional User Credits can always be purchased from the Event Dashboard.

  1. From the Event Dashboard, select the gear icon at the top right corner of the page and navigate to Settings
  2. From the Account & Billing page, navigate to User Credits
  3. Ensure you are selecting the correct Event Type to avoid assigning to the wrong Event Type
  4. Under the Add User Credits column, enter the quantity of user credits you wish to purchase
  5. Select Add
  6. Enter your credit card information
  7. Select Confirm and Pay

If you would like to pay through another payment method, please contact to arrange a manual invoice. 

The price of each user credit will depend on how many you're buying at that given point of time (not the cumulative user credits you have in your account), and which modules have been enabled for your account. If you initially purchased fewer than 500 user credits and were subject to the $1,000 flat fee for the base platform instead of the per-user credit fee for the base platform, you do not need to pay that again. The base platform module is treated the same way as any other module, as is the case with all the price tiers.

Setting up User Credit Warnings

User Credits are a crucial part of the registration process. If an account does not have any User Credits, users will not be able to register for an event and become attendees.

To stay alert for any credit shortages, PheedLoop offers a notification system that will send an email to account administrators when user credits reach below a certain threshold.

Reaching the User Credits Warnings page

  1. From the drop-down menu at the top right corner of your Dashboard, navigate to Settings
  2. From the Settings page, navigate to Team Members > Notifications

Editing the User Credits Warning Settings

The settings for all User Credits can be edited by Team Members and Account Administrators. The date and time of the last warning is displayed at the bottom of the page.

Enable Credit Warning

Toggle this setting on to activate the User Credits Warning system. This setting must be toggled on in order to utilize the other settings.

Credit Warning Threshold

Enter the number of user credits needed to trigger the User Credit Warning email. The email will trigger once the number of user credits becomes less than the entered number.

Email List

Enter a list of emails separated by commas if you would like the emails to only be sent to specific emails. If left blank, all account administrators will receive the email. Team Members will not receive emails unless they are included in the Email List.

Hours Between Warnings

Set the interval at which you will receive a credit warning email. The default time is 24 hours. The maximum interval that can be set is 72 hours. The minimum interval that can be set is 1 hour. 

Once all settings have been configured, select Save Changes to save your progress.

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