Receiving Fast and Effective Customer Support

Join our Group Onboarding Calls

PheedLoop’s Group Onboarding calls invite those new to PheedLoop and those looking for a knowledge refresher to learn from a PheedLoop expert as they demonstrate the event set-up process. Each webinar has a focal topic that guides the onboarding, such as:

Event creation
Registration
Event app, and more!

Group onboarding calls are at 2 PM EST each Wednesday. These sessions cover basic concepts pertaining to PheedLoop's core modules, including Registration, Event App, Event Website, Call for Proposals, and more! Ideal for those newer to PheedLoop or those looking for a refresher on key concepts. Click here to register.

PheedLoop also offers advanced onboarding sessions on Fridays at 2 PM EST. These sessions cover advanced topics such as Gamification, Translations, Lead Retrieval, and more! Ideal for those looking for step-by-step demos on PheedLoop's more complex functionalities. Click here to register.

All group onboardings are recorded and uploaded to PheedLoop University. Registration links for each type of onboarding are separate.

Joining PheedLoop University

We know event planners are busy, and joining live onboarding calls isn’t always viable. PheedLoop University is the perfect resource for busy event planners that can still benefit from following a step-by-step demonstration.

All Group Onboarding calls are recorded and uploaded to the PheedLoop University Portal, always available for easy access.

Looking to enrol in PheedLoop University and access these resources? Follow this link to enrol and receive instant access.

Joining Daily Office Hours

One of the perks for joining PheedLoop is access to Office Hours which allows users to ask questions and work with a PheedLoop expert over a video call. It happens daily at 1:00PM EST and we always keep attendee to PheedLoop Ratios low. For more information, please refer to our article here.

Using PheedLoop’s Checklist

PheedLoop’s Checklist resource allows event planners to create a customized event planning checklist to follow as they build out their event in PheedLoop. Each checklist starts with a questionnaire that allows event planners to answer questions about their unique event setup. The questionnaire responses will dictate what tasks are included in their checklist, creating a tailored to-do list that can be followed to set-up the event from start to finish.

PheedLoop’s Checklists are the perfect resource for event planners seeking a clear outline to success. Just complete the questionnaire, check the assigned tasks off your checklist, and you’re done!

Emailing Support via the Widget or our Email

With a system as comprehensive as PheedLoop, nothing slows down the support process more than receiving a question like "Why isn't my session loading?". Our support team is left scratching their head, wondering what event, what session, what's not loading, where isn't it loading, etc. Without context, we have to engage in a lengthy back and forth to try and extract the information we need to even figure out what the problem is and replicate it. If we can replicate an issue, we can give you the best answer possible because we can test the solution first, or if it's a product bug (albeit very rare), our engineers can test a fix.

Full-Screen Screenshot - A picture really is worth 1,000 words for us. Full-screen screenshots are critically important because they allow us to get even more context about the browser, operating system, etc.
Relevant Links - Provide any URLs that you believe we should be looking at to replicate the issue. It's not enough to say "my website is broken", because we may not know what website you're talking about.
Detailed Information - Using the help widget instead of direct email helps a lot with this, but provide us with your event's name/URL, and any other supporting information. Asking about a session or exhibitor for example? Tell us their precise names.
Quick Video Capture - If a picture is worth 1,000 words, a video is 10 times that. If you believe a video can help us better understand the question you have, we suggest creating a screen recording to briefly demonstrate what you are experiencing.