Using the Ticket Scanner Feature in Event App

Please note, use of this feature requires the OnSite Check-In Power-Up.

Ticket Scanning is a fantastic tool that allows you to scan and redeem a ticket during your event. This feature allows you to redeem tickets on-site at an event. It's a powerful feature that provides you the capability to mark a ticket as redeemed or not redeemed.

An important aspect of the Ticket Scanning feature is that it can be used to avoid any potential instances of fraud. By marking a ticket as redeemed, you are able to ensure no other person can use it.

Please note, the account must either be a team member, administrator, or an attendee with the scanner tag in order to use this feature.

Assigning Scanner Tags

For non-admin accounts, the scanner tag will need to be assigned to their profile in order to access scanning capabilities.

Creating a Scanner Tag

1. From the Event Dashboard, navigate to Attendees > Tags
2. Above the Tags table, select Create
   1. Under the Name Field, enter a name for your tag.
   2. Under the Description field, enter an explanation for your tag. This description will only appear in the Event Dashboard and is useful for keeping team members informed.
   3. Under the Color field enter a hex code value for the color of your tag. Colors are displayed in the Event App and Virtual Portal.
   4. Under the Check-In Email Notifications field, enter the email addresses to be notified whenever an attendee with the tag checks into the event.
   5. Under the Check-In SMS Notifications field, enter the phone number to be notified whenever an attendee with the tag checks into the event.
   6. Under the Check-In Message field, enter a customized message to be displayed when attendees check in to the event. For more information on our Check-In capabilities, please review our How to Conduct Event Check-ins for Attendees article.
   7. Toggle on the Private Tag checkbox, to hide the tag from all front end portals like the Member Portal and Event App. Useful for if this tag is intended for internal use only.
   8. Toggle on the Is Scanner checkbox to allow attendees with this tag to scan other attendees into the event. Please note use of this feature requires the OnSite Check-In power-up. For more information, please review our How to Conduct Event Check-ins for Attendees article.
3. Select Save Changes

Your tag will now be designated as a scanner tag and is ready to be assigned to attendees. If you would like to learn more about tags, please review our Adding Editing and Using Attendee Tags article.

Assigning Scanner Tags

Tags can be assigned once attendees have been created in the Event Dashboard.

1. From the Event Dashboard, navigate to Attendees > Attendees
2. Select the attendee you wish to assign the tag to
3. Scroll down to Tags
4. Under the Connected Tags field, select the scanner tag along with any other tags you wish to include for the attendee
5. Select Save Changes

Accessing the Ticket Scanning Feature

Make sure you are using an event administrator affiliated account or have the scanner tag associated with your account when using the Ticket Scanner.

1. From the Mobile Event App, navigate to the left hand side navigation menu
2. Under Event Tools, select Scanner
3. Select Ticket Scanner from the list
   1. This can be found at the top of the page with the default Session Check-In selected.
4. Select Launch Scanner
5. Scan the ticket QR code
6. Select Redeem Ticket, to redeem
   1. You can also select View Attendee Profile before redeeming to double check their information.

After redeeming, you will receive a prompt with the Attendee name as well as the Ticket name as well.

Accessing Tickets as An Attendee

1. From the Mobile Event App, navigate to the left hand side navigation menu
2. Select Tickets
3. Present the QR code to the designated ticket scanner holder
   1. Select Search Tickets at the top to find the ticket you want to scan.

Additionally, attendees can present the email or printed version of the ticket and the QR code from the Registration Confirmation email they received for scanners to scan.