How can I set up a custom website URL or Email Domain?

Please note use of this feature requires the Whitelabel Domain and/or Whitelabel Email Domain Organization Power-Up.

By default, event websites and automatic emails will display the PheedLoop name in the URL. This can be changed with a custom url through a domain provider. Anytime an attendee accesses the event website or receives an automated email, the URL and/or email address will appear as long as it is registered.

Buying a Website or Email Domain from a Domain Provider

In order for custom domains to work, the event administrator will need to purchase a domain from a domain provider first. Administrators must have access to the domain provider to edit DNS records. This article will assume that this is set up and ready to use.

PheedLoop does not sell domains, please consult with a third party domain provider to make proper use of the Whitelabel Domain and Whitelabel Email Domain Power-Up. We recommend GoDaddy or Namecheap but any provider will work. 

Configuring the Website and Email Domain in PheedLoop

Please note, that only one website domain and one email domain can be associated per PheedLoop account.

To Edit the Website Domain

1. From the Event Dashboard, select your account email on the top right corner and navigate to Settings
2. Navigate to Domains > Website Domain
3. Enter the domain URL under Custom Domain. Please ensure you enter www. in front of your domain.
4. Under the Default Event field, select the event you wish for visitors to be redirected to whenever they visit the link
5. Select Save Changes
6. Select Refresh to receive the CNAME records for DNS

To Edit the Email Domain

1. From the Event Dashboard, select your account email on the top right corner and navigate to Settings
2. Navigate to Domains > Email Domain
3. Enter the domain URL under Custom Domain
4. Select Save Changes
5. Select Refresh to receive the CNAME records for DNS

The domain should now update and the Domain Status should read Configured. If no changes are apparent, please select the Refresh button. 

Setting up DNS Records

Once the domain configuration is successful, a message will appear at the bottom of the page telling you to set the following DNS records on your domain. You will need to copy the CNAME into your domain provider. 

1. From the Domain Dashboard page, navigate to the DNS page
2. Create a new record
3. Under Type, select CNAME
4. Under Name, copy and paste the Record name/host from PheedLoop’s event dashboard
5. Under Value, copy and paste the Record value from PheedLoop’s event dashboard

Domain changes can take a few minutes to configure. Once done, the Domain Status should read Complete. 

Testing your Email Domain

To confirm this works, we recommend sending out a test announcement. If everything is set, the email domain should now appear instead of the standard no-reply@pheedloop.com email. For instructions on how to send out an announcement, please review our Customizing Sending and Automating Announcements article.

Testing your Website Domain

To confirm your new domain works as intended, we recommend visiting the URL. Once entered, it should take you to the Event Website. In addition, custom domains can be used to reach the Sponsor Portal, Exhibitor Portal, and anywhere else that uses the site.pheedloop.com domain.

1. From your Portal, copy the Path past your domain name
2. Enter your Custom Domain on your address bar
3. Hit Enter on your keyboard