How to Customize Individual Ticket Confirmation Emails

Whenever an Attendee completes a registration, they are sent an email confirmation regarding their order. This message can be personalized from the Event Dashboard and include information pertaining to each attendee.  

Customizing confirmation messages are useful for sharing special instructions and personalized information with each purchase.

In the Event Dashboard, tickets have two different confirmation messages for the email confirmation and pdf file of the ticket respectively.

Customizing the Email Confirmation Message

Confirmation messages can also be sent to the email address of the Attendee.

1. From the Event Dashboard, navigate to Communications > Email Templates
2. Select Registration Confirmation, Registration Confirmation, Registration Invoice Registration Receipt, and/or Registration Reminder from the list
3. Under the Subject field, enter the title to edit the heading of your email
4. Under the Body Text field, customize the message you wish to send to attendees
5. Toggle on the Remove Default Welcome Message checkbox to remove the greeting at the top of the email body text
6. Toggle on the Enable Attachment checkbox to send a PDF file of the receipt along with the email
7. Toggle on the Enable Call-To-Action Button checkbox to send a button that attendees can click on to access the app page
   1. This setting is only available on the Registration Confirmation Email Template.
8. Under the Call-To-Action Button Text field, edit the text that will be displayed on the button
   1. This setting is only available on the Registration Confirmation Email Template.
9. Toggle on the Include Login Credentials checkbox,
   
   1. This setting is only available on the Registration Confirmation Email Template.
10. Select Save Changes

Sending Invoices/Receipts and Ticket Confirmation Emails

Emails can be manually sent from the Event Dashboard, this is useful for sending out test emails or resending confirmation emails to customers.

Sending Invoices/Receipts

1. From the Event Dashboard, navigate to Registration > Orders
2. Select the checkbox of the order you wish to send the confirmation email to
3. Above the Orders table, select Actions > Invoice/Receipts > Send

Sending Ticket Confirmation Emails

Ticket confirmation emails contain the ticket QR code along with the Registration Confirmation Email Template. Please note, ticket confirmation emails do not take into whether the ticket has been paid for yet by the attendee. Send these emails out at your organization’s discretion.

1. From the Event Dashboard, navigate to Registration > Orders
2. Select the order you wish to send the confirmation email for
3. Scroll down to Tickets
4. Next to the ticket you wish to send the email for, select Actions > Re-Send Confirmation

Ticket Confirmation emails can also be sent out from the Ticket Purchases tab.

1. From the Event Dashboard, navigate to Registration > Ticket Purchases
2. Select the ticket purchase you wish to send the confirmation email for
3. Above the Ticket Purchases table, select Actions > Re-Send Confirmation

Disabling Invoices and Receipts Notifications in the Event Dashboard

Email notifications for invoices and receipts can be disabled if required for your event.

1. From the Event Dashboard, navigate to Registration > Settings
2. Scroll down to Invoices and Receipts
3. Toggle off the Automatically Send Invoices checkbox to disable email notifications for invoices
4. Toggle off the Automatically Send Receipts checkbox to disable email notifications for receipts
5. Select Save Changes

Customizing the Confirmation Message for the Ticket PDF

Please note that all ticket PDFs are attached to the email confirmation. The ticket cannot be accessed until the attendee fully pays off the ticket.

1. From the Event Dashboard, navigate to Registration > Tickets
2. Select the Ticket you wish to edit
3. Scroll down to Confirmation Message
4. In the field, enter the message you wish to share
   1. If you would like to give your message personalized touch such as including the name of the attendee, we recommend using our in-built token feature. For more information, please review our Customizing Sending and Automating Announcements article.
5. Select Save Changes

Viewing the Confirmation Message in the Member Portal

The Confirmation Message can be viewed from the PDF file attached to each ticket purchase. 

1. From the Member Portal, navigate to Purchases
2. Select the registration from the list
3. Select Download

A pdf will now be opened in a new tab on your browser. The message will be viewable as a separate box below the QR code.