Setting Up Group Registration

A common inquiry from customers is configuring the Event Dashboard to allow one attendee to purchase tickets for other attendees as a group. This can be easily done with a few simple settings in the Event Dashboard.

Please note, Group Registration is not possible for No Ticket categories. Attendees will need to register for the Event independently if No Ticket Category is toggled on in the checkbox.

Enabling Group Checkout and Group Details

The first step is to ensure the registration category Disable Group Checkout is toggled off.We strongly recommend toggling on the Ensure Group Details Required checkbox for the individual ticket. This will require the user to fill out ticket information during checkout.

1. From the Event Dashboard, navigate to Registration > Categories
2. Select the category you wish to edit
3. Scroll down to Basic Settings
4. Toggle off the Disable Group Checkout checkbox
5. Select Save Changes

Enabling Group Details

We strongly recommend toggling on the Ensure Group Details Required checkbox for the individual ticket. This will require the user to fill out ticket information during checkout.

1. From the Event Dashboard, navigate to Registration > Tickets
2. Select the tickets you wish to edit
3. Scroll down to Options
4. Toggle on the Group Details Required checkbox
5. Select Save Changes

Understanding the Registration Flow

A common source of confusion for Team Members is why one Attendee is required to enter their account information during the registration flow. As part of the registration process, it is necessary for the attendee to be logged in before making a purchase.

If you would like to gather additional information from other attendees during the registration process. We recommend using our ticket forms to create questions. For more information on this feature, please review our Adding and Using Ticket Forms During Registration article.

Testing Group Registration

Once you are done configuring the Registration on your Event Website, we recommend conducting a test registration to ensure everything is working properly.

1. From the Event Dashboard, navigate to Event Portals > Event Website
2. In the Event Website, select Register Now
3. Go through the Registration Flow until you reach the Tickets page
4. Add multiple tickets to your cart
5. Under the Payment Method field, select Other Payment Method
6. Select Checkout

If you have entered the same email for more than one ticket, you should see an error message reading Please enter a unique email address for each attendee purchasing. This will confirm Group Registration is working as intended.