How can I configure group registration so that one registrant can purchase tickets for multiple people?

A common inquiry from event organizers is configuring registration to allow one registrant to purchase tickets for other attendees as a group, also referred to as group registration. This can be easily accomplished with a few simple settings in the event dashboard.

Please note, group registration is not possible for No Ticket categories. Attendees will need to register for the event individually if No Ticket Category is toggled on.

Contents

• Step 1: Enabling Group Checkout and Group Details
• Step 2: Enabling Group Details
• Step 3: Understanding the Registration Flow
• Step 4: Testing Group Registration
• Conclusion

Step 1: Enabling Group Checkout and Group Details

The first step is to ensure the registration category setting Disable Group Checkout is toggled off. 

1. From the Event Dashboard, navigate to Registration > Categories and select the category you wish to edit

2. Scroll down to Basic Settings and toggle off the Disable Group Checkout checkbox
3. Select Save Changes

Step 2: Enabling Group Details

We strongly recommend toggling on the Group Details Required setting for the individual ticket. This will require the registrant to fill out unique information for each instance of this ticket being purchased during checkout.

1. From the Event Dashboard, navigate to Registration > Tickets and select the tickets you wish to edit

2. Scroll down to Options and toggle on the Group Details Required checkbox
3. Select Save Changes

Step 3: Understanding the Registration Flow

A common source of confusion for event organizers is why the registrant is required to enter their account information during the registration flow. As part of the registration process, it is necessary for the registrant to be logged in before making a purchase.

If you would like to gather additional information from other ticket holders during the registration process, we recommend using our ticket forms to create questions. For more information on this feature, please review our Adding and Using Ticket Forms During Registration article.

Step 4: Testing Group Registration

Once you are done configuring registration on your Event Website, we recommend conducting a test registration to ensure everything is working properly.

1. From the Event Dashboard, navigate to Event Portals > Event Website

2. In the Event Website, select Register Now

3. Go through the Registration Flow until you reach the Tickets page
4. Add multiple tickets to your cart
5. Under the Payment Method field, select Other Payment Method
6. Select Checkout

If you have entered the same email for more than one ticket, you should see an error message reading “Please enter a unique email address for each attendee purchasing.” This will confirm Group Registration is working as intended.

Conclusion

Setting up group registration is a straightforward process that ensures attendees can purchase tickets on behalf of others seamlessly. By following the outlined steps—enabling group checkout, requiring group details, understanding the registration flow, and testing the setup—you can configure your event registration to accommodate group purchases efficiently.