Sending push notifications through the Event App

Push notifications are a powerful tool for keeping attendees engaged and informed throughout your event. Whether you’re sending important announcements, reminders, or personalized messages, push notifications ensure that your audience receives timely updates directly on their devices.

In this guide, we’ll walk you through the process of creating and managing push notifications effectively. You’ll learn how to craft notifications, target specific attendee groups based on tags and tickets, test and send single announcements, and remove notifications when necessary. Additionally, we’ll cover how to ensure notifications appear in the Announcements section on your event app’s home page, maximizing visibility and engagement.

Contents

• Creating Push Notifications
  • Automating Push Notification Deliveries
• Testing Push Notifications
• Removing Push Notifications
• Sending Multiple Push Notifications
• Common Troubleshooting Items
• Conclusion

Creating Push Notifications

Push notifications are created and managed directly from the Event Dashboard. Any announcement that has the Push Notifications Enabled checkbox toggled on will be delivered through PheedLoop Go! And the Virtual Portal if applicable.

1. From the Event Dashboard, navigate to Communications > Announcements
2. Above the Announcements table, select Create

3. Under the Announcement Title field, enter the title of your announcement
4. Under the Description field, enter the contents of your announcement

4. Scroll down to Delivery
5. Toggle on the Push Notifications Enabled checkbox to send the announcement through PheedLoop Go! and the Virtual Portal (if applicable)

6. Toggle on the Allow Multiple Deliveries checkbox to permit the announcement to be sent multiple times
   1. If this checkbox is turned off, each announcement will be delivered to attendees only once, and any further attempts will not be sent.

7. Scroll down to Visibility
8. Toggle on the Visible checkbox
9. Toggle on the Show in Event App checkbox
   1. Both checkboxes must be toggled on for the announcement to appear in the Event App.
10. Select Save Changes

These are the basic settings for the Announcements feature, but many more options are available. For a complete guide on our Announcements feature, please refer to our Customizing, Sending, and Automating Announcements article.

Automating Push Notification Deliveries

Push notifications can also be delivered at a specified time in the Schedule section of the announcement settings. Configured announcements will be delivered based on the Event's timezone set under General > Details.

1. From the Event Dashboard, navigate to Communications > Announcements
2. Select your announcement from the list

3. Scroll down to Visibility and toggle off the Visible checkbox
   1. This must be toggled off or else the announcement will not be sent out properly.

4. Scroll down to Scheduling and fill out the Automatic Publish Date and Automatic Publish Time
   1. The Display Date and Display Time will automatically be automatically set to the Automatic Publish Date and Automatic Publish Time once it's been published.
5. Select Save Changes

Testing Push Notifications

Once your announcements have been created, you may want to send out a few test notifications to ensure everything is working properly. This can be done from the Event Dashboard. Please note, even if an announcement is deleted, delivered notifications will still be visible to attendees in their notification menu. Please send notifications only if you're comfortable with them remaining accessible to the attendee.

1. From the Event Dashboard, navigate to Communications > Announcements
2. Select the email you wish to send

3. Above the Email table, select Actions > Send Single Announcement or Send Bulk Announcements
   1. Select Send Single Announcement to send the email to one attendee. Use the Select Attendee field to choose your desired attendee.
   2. Select Send Bulk Announcements to send the announcement to all attendees. If the Allow Multiple Deliveries checkbox is toggled off, the announcement will automatically exclude attendees who have already received it.

4. Select Send

The push notification will now be delivered to the selected attendees. Open the Event App to view the notification.

1. From the Event Homepage, navigate to the bell icon on the top right corner of the page.

2. Select the announcement that was sent

Alternatively, you can navigate to the Announcements page to view all the announcements. Please note, only announcements with the Visible and Show in Event App checkboxes toggled on will appear on this page.

Removing Push Notifications

As stated previously, push notifications cannot be removed from the notifications menu once they are sent to the attendee.

Sending Multiple Push Notifications

Multiple push notifications can be sent out simultaneously in the Event Dashboard.

1. From the Event Dashboard, navigate to Communications > Announcements
2. Select the announcement you wish to deliver

3. Above the Announcements table, select Actions > Send Bulk Announcements
4. Select Send to

Common Troubleshooting Items

My push notifications are not being sent out

Please ensure the Is Visible checkbox is toggled off for the announcement. If this checkbox is toggled on, automatic delivery will not work.

Conclusion

Effectively using push notifications can greatly enhance attendee engagement and communication throughout your event. By following the steps outlined in this guide, you can create, test, and manage announcements to ensure timely updates reach your audience. Remember to configure visibility settings properly so notifications appear in the Announcements section of your Event App, maximizing their impact. While push notifications cannot be removed from attendees' notification menus once sent, you have full control over managing announcements within the app. With these best practices in place, you can streamline communication and keep attendees informed with ease.