How Can I Set Up Donations in the Virtual Portal?

PheedLoop is one of the few platforms out there that offers a dedicated system to collect donations from your attendees. It's a powerful way for all types of not-for-profits and charities to raise funds. We've seen events raise anywhere from hundreds to hundreds of thousands of dollars. In fact, we used the donations system ourselves at our Changemakers user conference back in April of 2021, and raised $10,000 for ovarian cancer research. There's no doubt that collecting donations is a critically important way to generate funds for an important cause or revenue for your organization. Whatever your fundraising goals may be, PheedLoop's system is here to help!

Please note, collecting donations is currently available for virtual events only.

Connect to Stripe

In order to process the payments coming in from donations, you need to have Stripe connected. You likely already have Stripe connected if you are using PheedLoop for registration and ticket sales. For instructions, please review our How to Connect your Account to Stripe for Payment Processing article. If you are a not-for-profit, be sure to contact Stripe and inquire about not-for-profit rates to save on transaction fees.

Enabling Donations

Before attendees can make donations, an Event Administrator would need to toggle on the Enable Donation System checkbox.

1. From the Event Dashboard, navigate to Experiences > Virtual > Settings
2. Scroll down to Options
3. Toggle on the Enable Donation System checkbox

4. Select Save Changes

   

A brand new menu item in the sidebar called Donate will now appear in the Virtual Portal. The name for the Donate Page can be easily changed using our translation system.

Collecting Donations

Collecting donations is super easy! All you need to do is direct your attendees to the Donate section in your Virtual Portal. Upon clicking that button, your attendees are greeted with a simple credit card payment processing form. They enter the amount they'd like to donate, their credit card information, any comments, and whether they would like the donation to be anonymous.

1. From the Virtual Portal, navigate to the Donate section
2. Under the 1. How much would you like to donate? field, select the amount you wish to donate or enter a custom amount at the bottom
3. Under the 2. Personal Information field, enter your First Name, Last Name, Email, and comments under the Leave a comment field
   1. To keep your donation private, toggle on the Make my donation anonymous checkbox.

4. Select Donate

5. Enter your credit card information in the new Stripe window

6. Select Confirm

   

Upon submitting the donation, the donor receives an email with a PDF receipt confirming their donation. All donations throughout the event can be viewed in the Donors tab on this page.

Submitted donations can be found on right hand side of the page underneath the attendee information.

Configuring the Donations Process

You have a few additional settings you may use to configure the donation experience.

1. From the Event Dashboard, navigate to Advanced > Donations > Settings
2. Under the Additional Fee Percentage field, enter the percentage you wish to charge for donations
3. Under the Instructions field, enter any instructions to share with Attendees as they donate
   1. Text in this field will appear under the Please Consider Donating! title upon entering the Donate page.
4. Under the Receipt Footer field, text entered here will be appended to the bottom of the donation receipt
   1. This field is commonly used to insert charity registration numbers.

5. Select Save Changes

   

Frequently Asked Questions

How often are donations transferred to my bank account?

It really depends on your Stripe settings, but it's usually every 2-3 days unless you choose a different schedule.

What are the transaction fees involved?

The transaction fees are identical to the way they work for registration and tickets (click here for more information). Stripe has its own transaction fees, as does PheedLoop. Stripe may allow you to benefit from not-for-profit rates, so we recommend contacting them. PheedLoop's transaction fee is 1.9%. Just like other platforms that collect donations, you have the option to customize the transaction fee. This additional fee will be passed on to the donor, and can help you offset fees that you would otherwise need to account for.

1. From the Event Dashboard, navigate to Advanced > Donations > Settings
2. Under the Additional Fee Percentage field, enter the percentage you wish to charge for donations

3. Select Save Changes

   

Can I include my charity's registration number anywhere?

Absolutely! The two best places to do so are in the instructions area where donors submit their payment information and the footer of the donation receipt itself.

1. From the Event Dashboard, navigate to Advanced > Donations
2. Enter your charity registration number under the Receipt Footer along with any other information
   1. You can also include this information in the Instructions field if preferred.

3. Select Save Changes